June 3, 2019


SportTravel OÜ respects your privacy. This document provides an overview of how we collect, use, store and share your personal data.

This Privacy Policy applies to information that we have collected or received from you through your visit to sporttravel.co.uk or otherwise in connection with the provision of the services provided on the website. By using the website and/or purchasing the services, you agree to the terms and conditions and practices set forth in the Privacy Policy.

Who processes your personal data?

The legal entity acting as the website operator, service provider and controller of your personal data is the company SportTravel OÜ registered in the Republic of Estonia with registration code 12669642, registered address Kanali tee 6, Tallinn, contact phone 55607672, and e-mail info@sporttravel.ee.

Why do we process your personal data and how do we use it?

Collecting certain information, such as your name and email address, is necessary to use the services, respond to your requests, and communicate with you.

We strive to continually develop our website and services based on the feedback we receive from our customers and users. Personal data that we receive from your emails, customer surveys, feedback forms or other sources is used to improve the website and services, to personalize your visit and to improve customer service.

We may send you emails that are related to the services you have requested or that are necessary to provide them. In addition, we may send you emails containing practical information and special offers, as well as information about new services. We may also send you offers from our partners if we believe they may be of interest to you. If you do not wish to receive such e-mails, you always have the option of unsubscribing from them by following the instructions contained in each such e-mail or withdrawing your consent by sending us an e-mail to info@sporttravel.ee.

What type of personal data we process?

We can only collect data that you have voluntarily provided to us when registering for the service, by e-mail or through other means of contact. We receive most of your data from you when you order a service from us. In doing so, we collect and store all the data that you have entered when visiting the website and/or that you provide to us in some other way. The information we may receive from you is as follows:

  • your name, email and contact phone;
  • your place of residence;
  • basic information about your travel interests and needs;
  • information about any reviews, feedback, responses to customer surveys and emails sent to us.

When and why do we share your personal data or transfer it to third parties?

We respect the privacy of our customers and keep their data safe and secure. However, we may share your information in the following circumstances:

  • Subcontractors as processors: in rare cases, we also engage other companies or individuals to perform (or assist in performing) certain functions on our behalf. Examples of such situations include providing IT services and/or customer service. In doing so, we may share your information with other business partners for the purpose of providing our products and/or services to you. Third parties are granted limited access to your data only to the extent necessary for the delivery of their products and services and in no case for other purposes. In addition, we always require third parties to comply with our Privacy Policy or to operate under similar policies.
  • Legal requirement: we may disclose your information if required to do so by a court order or any other legal or regulatory requirement.
  • Your consent: in other cases, a notification will be sent to you when there is a need to disclose or transfer your personal data to third parties. In this case, you have the option to give your consent or refuse to share your information or any part of it.

How do we protect your personal data?

We take precautions to protect your information and carefully perform all obligations arising from applicable data protection regulations. In order to prevent unauthorized access, unauthorized disclosure or deletion of personal data, we have put in place technical and organizational safeguards to keep your personal data secure.

In the event that the security or integrity of the information under our control is compromised as a result of a security breach, we will take steps to investigate and resolve the situation in accordance with applicable laws and regulations. If necessary, we will notify persons whose data may have been compromised.

How long do we keep your personal data?

We keep your personal data for 10 years from the last time you used the service. We will retain your email address for direct marketing purposes until you have told us that you no longer wish to receive direct marketing emails or until you have requested the deletion of your personal data.

What rights and choices do you have over your information?

You can always refuse to provide information about yourself, but since personal data is inevitably necessary for the provision of services, we will not be able to provide services to you beforehand. However, the provision of services to you is not affected by whether or not you give your consent to the processing of your contact details for direct marketing purposes.

You may stop receiving emails by following the instructions in such email to unsubscribe. We make every effort to process all unsubscribe requests as soon as possible.

How can you request access to, rectification, erasure, transfer or restriction of processing of your personal data?

In order to check the accuracy of your personal data and request their rectification, erasure, transfer or restriction of processing or a copy thereof, please contact us at info@sporttravel.ee.

You may also request information about the personal data collected and processed about you, the purpose of the processing and the third parties to whom the personal data relating to you have been or are intended to be transferred.

How can you contact SportTravel and the Data Protection Authority regarding privacy issues?

If you suspect that there has been a breach of data protection regulations in connection with the website and services, please contact us at … If you are not satisfied with the manner in which your complaint has been resolved, you have the right to lodge a complaint with your national data protection authority or to contact the Estonian Data Protection Inspectorate (Väike-Ameerika 19, 10129 Tallinn, e-mail info@aki.ee and by phone +372 5620 2341).

How has the Privacy Policy been changed?

We may update our Privacy Policy from time to time by posting a new version on the website. In order to keep up to date with the updated versions and to make sure that the changes you have made are suitable for you, you should check the website from time to time for updates. Your continued use of the website or services after any changes have been made to the Privacy Policy constitutes acceptance of the changes.

The current version of the Privacy Policy is effective as of May 10, 2019.